Privacy Policy

1. Data controller

Cloud Route Hub Ltd, Craiglea Place, Edinburgh, EH10 5QD, United Kingdom. Email: hello@cloudroutehub.click.

2. What we collect

• Enquiry and booking data: name, email, message content, session preferences, and billing details when you book.
• Technical data: IP address, browser type, and pages visited if you accept analytics cookies.
• Cookie preference: stored locally to remember your consent choice.

3. How we use data

We use personal data to respond to enquiries, manage bookings, deliver sessions, send follow-up materials, improve our website, and comply with legal obligations. We do not sell personal data.

4. Legal bases (UK GDPR)

• Contract performance for bookings and session delivery.
• Legitimate interests for responding to general enquiries and improving our services.
• Consent for non-essential analytics cookies.

5. Retention

Enquiry emails are retained for 24 months. Booking and invoice records are kept for seven years for accounting and tax purposes. Analytics data is retained for 14 months when enabled.

6. Your rights

You may request access, correction, erasure, restriction, or portability of your personal data, and object to processing based on legitimate interests. You may withdraw cookie consent at any time via browser settings. You may lodge a complaint with the Information Commissioner's Office (ICO).

7. International transfers

We primarily store data in the United Kingdom. If we use processors outside the UK, we ensure appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

8. Third parties

We may share data with email providers, invoicing tools, and analytics providers (only if you accept analytics cookies). Each processor is bound by data processing terms.

9. Security

We apply reasonable technical and organisational measures including access controls and encrypted connections. No method of transmission is completely secure.

10. Contact

Privacy requests: hello@cloudroutehub.click. See also our Cookie Policy.